Privacy Policy GEM Heating & Cooling

Effective Date: [03/25/26]

Last Updated: [03/25/26]

GEM Heating & Cooling (“GEM,” “we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, request service, book online, apply for financing through third parties, or otherwise interact with us.

By using our website or providing information to us, you consent to the practices described in this Policy.

Information We Collect

We may collect information you provide directly, including:

Name
Phone number
Email address
Service address (and billing address if different)
Details about your HVAC issue or request
Photos or notes you share related to your equipment or service request
Communication preferences

We may also collect information automatically when you use our website:

Device type, browser type, IP address (or general location)
Pages you visit and actions taken on the site
Approximate location (city/region level)
Cookies or similar tracking technologies (see Section 6)

How We Use Information

We use information for business purposes such as:

Scheduling service, confirming appointments, and communicating arrival windows
Providing estimates, invoices, and customer support
Sending service updates, reminders (including maintenance reminders), and follow-ups
Improving our website, services, and customer experience
Preventing fraud, spam, or misuse of our website and communications
Complying with legal obligations and enforcing our policies

Phone Calls, Text Messages, and Email Communications

If you provide your phone number or email address, we may contact you for purposes such as scheduling, service updates, reminders, invoices, and customer support.

Message and data rates may apply depending on your mobile plan.

You may opt out of non-essential text messages at any time by replying STOP (where applicable). Opting out may limit certain updates or reminders.

How We Share Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, such as:

Scheduling/dispatch and invoicing platforms
Payment processors
Website hosting, analytics, and marketing tools
Customer communication tools (email/text/phone)
Financing providers (only if you choose to apply through them)

These providers may process information on our behalf and are expected to protect it and use it only for legitimate business purposes.

We may also share information if required by law, to respond to lawful requests, or to protect our rights, safety, and property.

Financing Links and Third-Party Websites

Our website may include links to third-party websites (such as financing providers). If you click a third-party link and provide information to them, their privacy policy and terms apply—not ours. We are not responsible for the content, privacy practices, or security of third-party websites.

Cookies and Analytics

Our website may use cookies and similar technologies to:

Help the site function properly
Understand how visitors use our website
Improve performance and user experience

You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Data Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, or misuse. However, no website, system, or transmission method is 100% secure. We cannot guarantee absolute security.

Data Retention

We keep personal information as long as reasonably necessary for business operations, service history, legal compliance, dispute resolution, and enforcing agreements. We may retain certain records for longer periods where required or permitted by law.

Your Choices and Rights

Depending on your location and applicable laws, you may request to:

Access, correct, or update your personal information
Request deletion of certain information (subject to legal/business record requirements)
Opt out of certain communications (see Section 3)

To make a request, contact us using the information below.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the updated effective date.

Contact Us

GEM Heating & Cooling

Bondurant, IA

Phone: (515) 867-9366

Website: gemheatingandcooling.com